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Credit Card Services

Update your billing address, enroll for eSOA, and more.

Redeem rewardsInstallments and payments

Select your Credit Card Service Request 



Important Reminders


Be sure to provide complete and accurate information and upload the following applicable documents to support your request

EMPLOYED 


Submit any of the following:

  1. Certificate of Employment with compensation (issued in the last 6 months), or
  2. Latest Income Tax Return (ITR), or
  3. Latest pay slip within the past 3 months
*Certificate of Full Payment (COFP) (Optional)

SELF-EMPLOYED 

  1. Latest Income Tax Return (ITR), and
  2. Latest 3 years Audited Financial Statement (AFS)
  3. Proof of Business Ownership (if there is changes in business details)
*Certificate of Full Payment (COFP) (Optional)

Note: Kindly provide a Certificate of Full Payment for any fully settled Loans and/or Cards, if available.

  1. To be eligible for a Credit Limit Increase, you must have had your Security Bank Credit Card for at least 1 year
  2. If you've recently received a Credit Limit Increase, you'll be able to reapply after 9 months
  3. If you've recently applied for a Credit Limit increase, please reapply after 6 months
  4. After you submit your request, you will receive a confirmation email. Kindly allow up to 5 banking days for review and approval.
  5. Should your request be approved, the final approved amount will still be subject to review and evaluation, and may differ from the amount you initially requested.

Important Reminders

  • Be sure to provide complete and accurate information when filling out the webform.
  • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • Please expect your enrollment to electronic SOA (eSOA) to be processed within the next banking day. Once enrolled, you will receive your eSOA to your registered email address on your next billing cut-off.

Important Reminders
  • For paper SOA request, a statement of account fee amounting to PHP50 per page will be charged on your next billing statement.
  • Be sure to provide complete and accurate information when filling out the webform
  • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • Please expect your paper SOA to be delivered to your registered billing address within 10-15 banking days.

Important Reminders

  • Be sure to provide complete and accurate information when filling out the webform. 
  • Once submitted, you'll receive an email confirmation with your Case ID. If you don't see the email in your main inbox, please check your spam/junk/promotions folder. 
  • Please expect your Security Bank Credit Card PIN to be sent to your registered mobile number within 3-5 banking days. 
  • If the SMS delivery is unsuccessful after two attempts, the Credit Card PIN will be sent to your registered email address. 

Important Reminders

  • Be sure to provide complete and accurate information when filling out the webform.
  • Once submitted, you’ll receive an email confirmation with your Case ID. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • Please expect your latest registered billing address to reflect on your account within 3-5 banking days.

Important Reminders
  • Be sure to provide complete and accurate information when filling out the webform.
  • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • Please expect to receive your electronic SOA (eSOA) in your registered email address following these release schedules:
    • For eSOA for the last three (3) months = next banking day
    • For eSOA beyond the last three (3) months = 3-5 banking days. Please note that the retrieval fee of PHP50 will be charged on your next billing statement.
Important Reminders

  • When reporting a lost or stolen credit card, please be reminded of the Bank’s Credit Card Terms and Conditions (T&Cs).
  • A PHP400 replacement fee will be charged to your credit card account upon the processing of your request. Click here to view the complete list of Fees and Charges.
  • Please expect your credit card replacement to be delivered to your registered billing address within 7-10 banking days (Metro Manila) or 10-14 banking days (Provincial areas).
  • Kindly prepare 1 valid Primary ID or 2 secondary ID for verification upon delivery of your credit card replacement.
  • For replacement requests due to Defective Credit Cards or Credit Card Name Change, please call our Customer Service Hotline at (02) 8887-9188

Important Reminders
The "Complete your Online ADA Request" form is for cardholders who previously completed the first step of their online Auto-Debit Arrangement (ADA) request: submitted the initial ADA Enrollment Form via Docusign and received SMS notification to continue the process.

If you have not completed the first step and wish to enroll, cancel, or update your account number for the Auto-Debit Arrangement (ADA) facility, please click here to start your online ADA request.
 
IMPORTANT: To successfully complete your online Auto-Debit Arrangement (ADA) request for your Security Bank Credit Card, please take note of the following:
  1. Please ensure that all information provided is accurate.
  2. The online form shall be submitted within three (3) banking days from the date you receive the SMS notification. Otherwise, your ADA request will be cancelled, and you will need to re-apply.
  3. All requests are subject to verification and validation.
Personal Information
Provide your full given name
Type a period (.) if no middle name
If last name contains Ñ, please type N instead
Contact Information
Please ensure to input your registered contact details. Need to update your contact info? Click here.
Enter your registered Email Address
Enter your registered Mobile Number
Credit Card Request and Details
·You will be charged with a PHP400 credit card replacement fee to your account which will reflect on your next billing statement.
·Your credit card replacement will contain the account name in our records.
·If you are currently enrolled in other auto-payment programs outside Security Bank, we recommend reaching out to the respective merchants or banks to re-apply/link your credit card replacement.
·If for any reason, your registered billing address is not serviceable for the delivery of your credit card replacement, please expect an email or SMS notification on how to claim your card.
Note: Next Mastercard is automatic enrolled in eSOA facility.

in PHP; without decimals
Note: If you have 2 or more credit cards for blocking, please select add another credit card. If you have multiple accounts and no card details provided, all cards under your name will be blocked for security purposes.
Branch
Credit Card Details
in PHP
Account and Credit Card Details
Note: Next Mastercard is automatic enrolled in eSOA facility.
in PHP
Credit Limit Increase

Note: Requested credit limit is subject to review and approval.

Note: Maximum duration of 6 months only.
Employment Details

Note: Submission of documents helps better assess your application. We recommend uploading your latest income documents (e.g., payslips or ITR).

Any of the following financial documents: 1) Certificate of Employment with compensation, 2) Latest ITR or 3) Latest pay slip for the past 3 months.

Please attach your Proof of Business Ownership
Latest Income Tax Return (ITR)
Latest 3 Years Audited Financial Statement (AFS)
Certificate of Full Payment (COFP)
(Optional)
Change in Billing Address

House #, Street Name / Subdivision / Village, Barangay / Municipality, City, Province
Company Name, Office / Floor Number, Barangay / Municipality, City, Province


Branch
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stolen

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Underlying documents required 

  • Download the files and save them on your device [insert links to MTAF, TTAF, etc…] 
  • Open the files using your device’s PDF reader. 
  • Fill in all the fields.  
  • Print a copy of the file. 
  • Sign the document using a wet signature. 
  • Submit the MTAF or TTAF to your desired branch (Please
    coordinate with your corporation’s RM for pick up/drop off instructions) 

Download the Money Transfer Application Form 

Download the Telegraphic Transfer Application Form

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